Hospital Service Manager / Administrative Manager

Eye Foundation Hospital (Operated by Summit Healthcare Hospital Ltd) – Hospital Service Manager / Administrative Manager

Eye Foundation Hospital (Operated by Summit Healthcare Hospital Ltd) is the leading eye care hospital in Nigeria with a vision to eliminate avoidable blindness in Nigeria and Africa. For over three decades, we have been at the forefront of delivering excellent and quality eye care through a network of primary, secondary, and tertiary eye care centers across Nigeria. We are a one-stop-shop for eye care with a wide range of comprehensive services of international standards offered by well-trained professionals with state-of-the-art equipment and environment. Renowned for our unwavering dedication and commitment to quality, we take pride in our esteemed reputation as a trusted and reputable healthcare institution.

We are recruiting to fill the position below:

Job Title: Hospital Service Manager / Administrative Manager

Location: Lagos

Employment Type: Full-time

Summary

• The Hospital Service Manager/Administrative Manager is responsible for the effective management of the day-to-day administrative and operational activities of the hospital, and for providing active support to clinical departments to ensure seamless, safe, and patient-centred service delivery.
• The role coordinates staff at all levels, drives operational efficiency and customer satisfaction, supports business growth, and ensures compliance with organisational policies and regulatory standards.
• The ideal candidate will thrive in a fast-paced environment, remaining flexible, proactive and resourceful under pressure, while maintaining a high level of professionalism and confidentiality.

Responsibilities

Operations and Administration:

• Oversee the day-to-day operations of the hospital and secure the operational and administrative stability of the facility.
• Coordinate patient flow across front desk, clinics, theatre, optical, pharmacy and billing units to minimise waiting times and service bottlenecks.
• Manage clinic and theatre scheduling in collaboration with clinical heads to optimise the use of doctors’ time, rooms and equipment.
• Develop, implement and regularly review standard operating procedures (SOPs) for administrative and non-clinical support services.
• Serve as the first point of escalation for operational issues and resolve them promptly, escalating to Management where necessary.

Customer Service:

• Ensure every patient and visitor receives prompt, courteous and professional service at all points of contact, including front desk, telephone, email and social media channels.
• Set, communicate and monitor customer service standards for all front-line staff, and provide regular customer service training.
• Receive, investigate and resolve patient complaints and enquiries promptly, maintaining a complaints log and tracking feedback to closure.
• Conduct periodic patient satisfaction surveys, analyse feedback and implement service improvement initiatives.
• Ensure a clean, safe, comfortable and welcoming environment for patients and visitors.

Facility, Equipment and Supplies Management:

• Maintain a log of all facility and equipment maintenance needs and report promptly to the appropriate unit or vendor to prevent downtime.
• Ensure planned preventive maintenance of medical and non-medical equipment is carried out according to schedule.
• Oversee housekeeping, security, power supply, waste management and other support services, including monitoring of outsourced vendors.
• Monitor inventory of consumables, stationery and non-clinical supplies in collaboration with Procurement and Stores to prevent stock-outs and wastage.

Business Development and Marketing:

• Support the marketing of the hospital’s services to public and private hospitals and clinics, government agencies, organisations, companies and the general public.
• Build and maintain relationships with Health Maintenance Organisations (HMOs), corporate clients and referral partners.
• Support outreach programmes, eye screening campaigns, health talks and community engagement activities.

Financial Management:

• Achieve financial objectives by anticipating requirements, submitting information for budget preparation, scheduling expenditures, monitoring costs and analysing variances.
• Monitor daily revenue, billing and collections in liaison with the Finance department, and help identify and reduce revenue leakages.

People Management:

• Supervise administrative and support staff through orientation, training, coaching and development of personal growth opportunities.
• Support the HR team and Management in setting job expectations, appraising performance, and counselling and disciplining employees.
• Prepare duty rosters and manage branch staff leave planning and the leave calendar in collaboration with clinical departments.
• Foster strong communication and teamwork between medical and non-medical staff.
• Provide cover for administrative staff on leave or sick leave when required.

Compliance, Safety and Risk Management:

• Enforce organisational policies and procedures and monitor staff compliance.
• Ensure the hospital complies with applicable regulatory and licensing requirements, including those of the Lagos State Health Facility Monitoring and Accreditation Agency (HEFAMAA) and other relevant bodies.
• Promote health and safety, infection prevention and control, and fire safety practices across the facility.
• Ensure the confidentiality and proper management of patient and hospital records in line with data protection requirements.

Reporting and Performance Monitoring:

• Collect and analyse operational and market data (e.g. patient volumes, waiting times, revenue, complaints, equipment downtime) to improve patient care and drive business growth.
• Prepare daily, weekly, monthly and annual activity and progress reports for Management.
• Document and communicate actions, irregularities and continuing needs to maintain continuity among corporate, divisional and local teams.
• Perform any other duties as may be assigned by Management from time to time.

Skill and Competence:

• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Leadership, team building and people management skills.
• Planning, organisation and coordination skills, with the ability to multitask and prioritise.
• Marketing and business development skills (key for the role).
• Problem-solving, analytical and decision-making ability.
• Basic financial management and budgeting skills.
• Negotiation and conflict resolution skills.
• Time management and attention to detail.
• High level of integrity and professionalism.

Requirements

Education

• Minimum of a Bachelor’s Degree, preferably in Business Administration, Health Services Administration, Accounting, Economics or Marketing.
• A Master’s degree (e.g., MBA, MPH or Master in Health Administration) is an added advantage.

Professional Certification:

• Professional certification in Project Management, Management or Strategic Management, or membership of a relevant professional body (e.g. Nigerian Institute of Management (NIM) or Chartered Institute of Personnel Management of Nigeria (CIPM)) is an added advantage.

Experience

• Minimum of 3 years’ experience in an administrative or operations management role.
• Experience in hospital or healthcare management, marketing, or HMO/corporate client relations is an added advantage.

Computer Skills:

• Must be an intermediate-level user of the Microsoft Office Suite (Word, Excel, and PowerPoint).
• Familiarity with a Hospital Management Information System (HMIS) or Electronic Medical Records (EMR) is an added advantage.

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.

Application Closing Date

30th November, 2026.