Hospital Leader On Duty

Position Purpose:

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Essential Job Functions:

• The Hospital Leader on Duty must be able to perform all of the following duties and responsibilities with or without reasonable accommodation.

• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record. HLODs will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.

• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.

• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.

• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician HLOD will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.

• Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.

• Training of new staff members and general dissemination of knowledge as required.

• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

• Empowered to one task in hospital-Inventory ordering, Scheduling, etc.

• Monitor and assuming the task answering the practice phone and routing calls appropriately

• Schedule appointments, when necessary, from callers or visitors to the practice.

• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.

• Uphold and enforce all policies of Petco and Vetco Total Care.

• Oversee operations of Hospital and supervise the paraprofessional staff

• Participate in the training of new staff members and general dissemination of knowledge as required.

Nature of Supervision:

In all activities related to the care and handling of individual patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

Supervisory Responsibility:

This position has immediate daily supervisory duties over our paraprofessional partners.

Education/Experience:

• Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills
• Must have leadership capabilities
• Must have excellent written and verbal communication skills
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations
• Must have telephone and computer skills
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Work Environment:

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts:

This position will regularly communicate with clients, service teams and management in both our Vetco Total Care Hospitals and Pet Care Centers.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years – from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood – the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity Employer statement and browser translation instructions

Explore Our Company

Test 1

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore.

Test 3 Scholarships

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod.

Mentorships

Training and mentorship for early-career veterinarians. Build clinical, surgical, and leadership skills with added career guidance and wellbeing support.

Externships

Hands-on externships in general practice. Work with our doctors and teams to develop clinical, surgical, communication, and leadership skills.

Scholarships

Full-tuition scholarships for eligible employees pursuing vet tech degrees or certifications in practice management, reception, or veterinary assisting.

My Petco Benefits

We take care of people with industry-leading health, wellness and financial benefits.

Veterinary Careers Start Here

There's more than one way to practice high-quality medicine.

Considering a new Veterinary Practice

Making smart decisions for your veterinary career starts with getting the right information. Here are 7 important questions to ask when interviewing for a new veterinarian job.

A new lens on Corporate Medicine

Vetco Total Care is Changing Perceptions of Corporate Veterinary Care

Finding the Perfect Veterinary Position

Explore key factors to consider when searching for your next veterinary role, including work-life balance, benefits, and practice culture.

Training Careers Overview

Petco Positive Dog Training helps pets and their parents build stronger bonds through compassionate, dog-friendly methods. With guidance, enrichment, and support, our trainers promote well-being and create lasting connections that make life better for both ends of the leash.

Autonomous Medicine Empowers Veterinarians

Hear how Vetco Total Care empowers veterinarians to deliver personalized, compassionate care for pets by practicing autonomous medicine.

Life @ Work: Vetco Total Care Hospitals

Discover the benefits, wellness programs, and work-life balance that make Vetco Total Care Hospitals a great place to work as a veterinarian.

Seven Ways Vetco Total Care Works for Veterin