Hope Lodge General Manager

Hope Lodge General Manager

MAJOR RESPONSIBILITIES

• Strategic Execution: Drive the implementation of strategic initiatives aimed at optimizing the operation and impact of the Hope Lodge, in alignment with ACS goals and objectives.
• Brand Awareness: Enhance brand visibility and recognition for the Hope Lodge within the community and among relevant stakeholders, promoting its mission and services.
• Partnership Development: Forge collaborative partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources, support services, and outreach efforts for lodge guests.
• Operational Oversight: Provide comprehensive oversight of all aspects of Hope Lodge operations, including guest services, facility maintenance, staff management, and adherence to ACS standards, ensuring excellence in service delivery.
• Guest Experience: Prioritize the provision of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, fostering a compassionate and supportive environment and maintaining High Guest Satisfaction.
• Staff Leadership: Responsible for leading a high-performing team, and developing team culture. Responsible to recruit, train, and lead a dedicated team of managers, cultivating a culture of excellence, teamwork, and compassion in serving lodge guests.
• Community Engagement: Engage with local communities, civic organizations, and volunteers to build support networks, raise awareness, and facilitate fundraising initiatives in support of lodge operations.
• Financial Stewardship & Fundraising: Manage budgets, monitor financial performance, and implement cost-effective strategies to ensure the sustainability and growth of Hope Lodge operations. Responsible to support development fundraising efforts.

FORMAL KNOWLEDGE

• 3-5 Years Experience in nonprofit management, healthcare administration, hospitality management, or a related field (bachelor's degree preferred).
• Proven leadership experience in a nonprofit, healthcare, or hospitality setting, with a track record of success in strategic execution, team management, and operational excellence.

SPECIALIZED TRAINING OR KNOWLEDGE

• Strong communication, interpersonal, and organizational skills, with the ability to build and maintain relationships with diverse stakeholders.
• Compassionate and empathetic approach to serving cancer patients and their caregivers, with a commitment to delivering exceptional guest experiences.
• Ability to thrive in a dynamic and fast-paced environment, with a strategic mindset and a passion for making a difference in the lives of others.

COMPETENCIES/SKILLS

• Leadership: Ability to provide strong leadership and direction to staff and volunteers, fostering a positive and collaborative work environment.
• Strategic Thinking: Capacity to develop and execute strategic plans to achieve organizational goals and enhance the impact of the Hope Lodge within the community.
• Operational Management: Proficiency in overseeing all aspects of lodge operations, including guest services, facility maintenance, and adherence to ACS standards.
• Brand Management: Skill in enhancing brand visibility and recognition for the Hope Lodge, promoting its mission and services effectively.
• Partnership Development: Ability to forge and maintain partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources and support services for lodge guests.
• Guest Experience: Dedication to providing exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, ensuring their comfort and well-being during their treatment journeys.
• Financial Management: Experience in developing and managing budgets, monitoring financial performance, and implementing cost-effective strategies to ensure the sustainability of lodge operations.
• Communication: Excellent verbal and written communication skills, with the ability to effectively interact with diverse stakeholders including guests, staff, volunteers, and community partners.
• Interpersonal Skills: Strong interpersonal skills, including empathy, compassion, and the ability to build and maintain positive relationships with individuals experiencing challenging circumstances.
• Problem-Solving: Capacity to identify issues, develop creative solutions, and make timely and sound decisions to address operational challenges and guest needs.
• Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Team Building: Skill in recruiting, training, and leading a diverse team of staff and volunteers, fostering a culture of excellence, teamwork, and compassion.
• Adaptability: Flexibility and adaptability to navigate changing priorities, unexpected events, and evolving needs of guests and stakeholders.
• Commitment to Mission: Dedication to the mission of the American Cancer Society and a passion for making a meaningful impact on the lives of cancer patients and their caregivers.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Mobility: The physical mobility required to move around the lodge facility, including walking, standing, and climbing stairs, to oversee operations and interact with guests and staff.
• Manual Tasks: The capability to perform manual tasks such as lifting, carrying, and moving equipment or supplies as needed to support lodge operations.
• Extended Hours: The willingness to work extended hours, including evenings, weekends, and holidays as necessary, to ensure the smooth functioning of the lodge and respond to guest needs.
• Computer Work: The ability to use computers and other technology for tasks such as data entry, email communication, and report generation, requiring prolonged periods of sitting and screen time.
• Emotional Resilience: The emotional resilience needed to provide compassionate support to cancer patients and their caregivers, while maintaining professionalism and boundaries in challenging situations.
• Travel: The willingness to travel occasionally for training, meetings, or other job-related activities, which may require sitting for extended periods and navigating transportation systems.

The starting rate is $75,000 to $80,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.