About this role
ESSENTIAL FUNCTIONS
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimizelodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
PHYSICAL REQUIREMENTS:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Equal Opportunity Employer.
See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.