About this role
Job title: Hope Lodge General Manager
About the Role
The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This role executes ACS strategic initiatives, builds partnerships with health systems and community stakeholders, oversees lodge operations, and leads a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and stewardship of resources. Must live within commutable distance to Hope Lodge New Orleans.
What You'll Do
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission.
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability.
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards.
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact.
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies.
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement.
What We're Looking For
- Bachelor's Degree (Preferred)
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems
- Travel: Occasional travel required for meetings, training, and donor or community engagement events.
- Physical requirements: Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff. Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies. The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
Compensation & Benefits
- Starting salary: $81,000 per year.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.