Business Operations Lead

Our client is seeking a highly driven Business Operations Lead to oversee the day-to-day operations of a premium fabrics retail business in Victoria Island, Lagos. This full-time role combines operations leadership with sales growth and strategic business development to optimize performance across physical store and online channels. The position offers a gross monthly salary of ₦400,000 with a commission of 0.5% – 1% of sales based on agreed targets and commission structure.

Responsibilities

• Business Growth & Sales Management
• Drive revenue growth across physical and online sales channels
• Develop and execute strategies to increase customer acquisition and retention
• Identify new market opportunities and strategic partnerships
• Monitor sales performance against targets and implement improvement initiatives
• Lead promotional campaigns and seasonal sales strategies
• Leadership & Performance Management
• Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff
• Conduct daily team briefings and performance reviews
• Set clear KPIs and monitor employee productivity
• Foster a culture of accountability, teamwork, and excellent customer service
• Store Operations
• Oversee the daily operations of the physical store
• Ensure operational efficiency and adherence to company standards
• Optimize staff schedules to meet business demands
• Identify opportunities for process improvement and cost reduction
• Digital Sales & Online Operations
• Coordinate online operations across the company website, Instagram, and WhatsApp Business
• Ensure product listings remain accurate and inventory is updated promptly
• Monitor online order fulfillment and customer communication
• Collaborate with the digital and marketing teams to increase online conversions
• Inventory & Supply Chain Management
• Work closely with the Inventory Manager to maintain optimal stock levels
• Monitor inventory movement and minimize stock losses
• Forecast demand based on sales trends and seasonal patterns
• Coordinate timely procurement and replenishment activities
• Financial Management
• Track daily, weekly, and monthly sales performance
• Prepare operational and profitability reports for management
• Monitor operational expenses and manage departmental budgets
• Recommend initiatives to improve profit margins
• Customer Experience
• Ensure exceptional customer service across all sales channels
• Resolve escalated customer complaints promptly and professionally
• Improve customer satisfaction through continuous service enhancements
• Ensure a seamless omnichannel shopping experience

Requirements

• Minimum of 3–5 years’ experience in retail operations, business operations, or store management; experience in fashion, textile, luxury retail, or lifestyle is highly preferred

• Proven track record of driving sales growth and managing business operations

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline

• Strong business acumen and leadership capabilities

• Skills in sales and revenue generation, business development, and retail operations management

• Inventory management and financial reporting/budgeting capabilities

• Excellent communication and interpersonal skills

• Customer relationship management, problem-solving, and decision-making abilities

• Data analysis and reporting proficiency

• Proficiency with inventory management software and e-commerce platforms; working knowledge of social media marketing

• Location and Type

• Location: Victoria Island, Lagos

• Employment Type: Full-Time