About this role

Job Details

Helpdesk Technician

Bilingual Helpdesk Technician - French Canadian TORONTO, ON Posted: 10/28/2026

Job Description

Job ID#: 65276

Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1

Details:

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide professional end-user support via telephone, email, and Chat
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Exceptional Customer Service Skills

Requisition Notes:This can be remote agent. Drug testing will be required. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Requirements

Details:

What do you need to succeed?
High school diploma or equivalent required
Browser troubleshooting
Mobility
0-1 year"s relevant experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
Exercises judgment within defined guidelines and practices to determine appropriate action
Fluency in French

LI-BH1

LI-ONSITE

Pay Range:

Based on Experience

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