About this role

Helpdesk Technician

Multilingual Helpdesk Technician - French Pasay, Posted: 10/13/2026

Job Description

Job ID#: 65160

Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1

Details:

Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and French.
Provide restorative or maintenance actions to resolve end-user problems
Able to resolve account specific technical, customer, end-user issues
Responds to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Details:

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Required skill(s):
Basic hardware knowledge
Basic software knowledge
Basic networking
Average written and spoken communication skills in one or more languages including but not limited to English and French.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Shift flexibility and schedule adherence are required for the position.

Pay Range:

Helpdesk Technician