Helpdesk Technician I

Stefanini Group

remoteUSD 14 / hour

Remote Posted Sep 22, 2026

About this role

Helpdesk Technician

Helpdesk Technician I Remote, Posted: 9/22/2026

Job Description

Job ID#: 65001 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1

Details:

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Details:

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Shift flexibility and schedule adherence are required for the position.

Pay Range:

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