About this role

Helpdesk Support Technician – Tallahassee, FL

Helpdesk Support Technician – Tallahassee, FL
$18-$25/hour
We are seeking a customer-focused Helpdesk Support Technician to provide first-line technical support to end users in a fast-paced environment. This role serves as the primary point of contact for IT-related issues and service requests, assisting users with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service.

Respond to and document IT service requests and incidents
Provide first-level troubleshooting for hardware, software, email, and system issues
Support Microsoft Windows and Microsoft 365 applications
Reset passwords and assist with user account support
Escalate complex technical issues to appropriate IT teams
Track and update tickets through resolution
Maintain accurate documentation of issues and solutions
Deliver professional and timely support to end users

High school diploma or equivalent
1+ year of helpdesk, technical support, customer support, or IT experience
Familiarity with Windows operating systems and Microsoft 365
Strong communication, problem-solving, and customer service skills
Experience using a ticketing system preferred
Associate degree or related technical training preferred
This is an excellent opportunity for an individual looking to grow their IT career while gaining experience in a collaborative and technology-driven environment.
Location: Tallahassee, FL
Schedule: Full-time
Experience: 1+ year preferred
This is the remedyjobs
Base Pay: 18.00 - 25.00

Other Pay:

Helpdesk Support Technician