Helpdesk Specialist I
About this role
Job Description
Location: San Antonio, Texas (Onsite)
Role Overview
This position is responsible for providing first-level Service Desk support services to users of Military Health Systems. The role requires familiarity with the supported applications within the environment, as well as hardware and software technical expertise.
Key Responsibilities
- Provide first-level support of all inbound calls, generating an Incident for all new issues.
- Accurately log, ticket, and track all incidents.
- Provide accurate, timely, and professional resolution on all supported issues.
- Provide a high level of professionalism and customer service.
- Conduct timely, accurate, and thorough follow-up on all Incidents.
- Quickly identify and escalate high-priority issues.
- Accurately triage, assign, and escalate tickets per current processes and standards.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.