About this role
Responsibilities
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Handling IT-related activities at Patalganga
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Answer and prioritize incoming telephone, email, and in-person requests for assistance from users experiencing technical problems.
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Prepare and review the iServices daily and monthly call reports.
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Allocate iServices calls to respective engineers as per their availability.
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Maintain asset records in the Matrix Tool.
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Follow up on empty cartridges with vendors through email and calls.
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Follow up with HP, Dell, and Lenovo system vendors for in-warranty hardware support calls.
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Process damaged material insurance claims in the system and collect documents for attachment to the claim.
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Obtain quotations from vendors through email for IT hardware items and follow up on delivery through calls.
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Access ARIBA software to generate purchase requisitions for material and service procurement.
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Follow up on purchase requisition approvals with the respective HODs.
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Follow up with the Purchase Team for purchase order generation.
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Follow up with vendors regarding delivery of procured materials and coordinate with the PTG Store to verify delivered materials.
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Monitor e-waste disposal of printers, desktops, laptops, mice, keyboards, and cartridges.
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Generate asset disposal forms for systems to be scrapped.
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Process GRNs in SAP with the IT HOD and maintain the tracking sheet until approval and GRN generation.
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Any other responsibility or assignment allocated by the Department Head.