Helpdesk Administrator

Job title: Helpdesk Administrator

Helpdesk Administrator

Job ID 303508

Posted 30-Oct-2026

Service line GWS Segment

Role type Full-time

Areas of Interest Accounting/Finance, Administrative, Building Management, Engineering/Maintenance, Facilities Management

Location(s) Aberdeen - Scotland - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk & Reception Administrator to join the team located in Aberdeen!

Reporting to the Contract Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account.

The Role:

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Meet and greet visitors on site.
• Issue & check visitors passes in accordance with client control policy.
• Carry out post room duties such as sorting/franking mail, processing deliveries & relay packages.
• Raise facilities issues with the relevant team.

Details

• Monday to Friday
• 8am - 5pm
• Site based

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.