About this role
Help Desk Technician
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.
Position: Desktop Support Technician Location: Lancaster, TX onsite Duration: 6 month contract to permanent Rate: 24.03 - 26.44
Responsibilities: Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly. Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed. Support user accounts and access needs within an Active Directory domain while following company security and support procedures. Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed. Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals. Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency. Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents. Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
Requirements: At least 3 years of experience in help desk, desktop support, or a similar end-user support role. Hands-on experience supporting Microsoft Windows 10 and Windows 11 in a business environment. Familiarity with Active Directory administration and supporting users in a domain-based network. Proven ability to troubleshoot technical issues methodically and resolve support tickets effectively. Strong verbal and written communication skills with the ability to explain technical information in a clear, detail-focused manner. Demonstrated commitment to customer service, with a patient and approachable style when assisting users. Strong organizational skills and attention to detail, including the ability to maintain accurate documentation. CompTIA A+ certification is valued but not required.