About this role
Description
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Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
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We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
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ABOUT THIS ROLE
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As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
ROLES & RESPONSIBILITIES
- Provide Level 1 IT support in Italian and English via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional, empathetic, and effective customer service
POSITION REQUIREMENTS
- Fluency in Italian (spoken and written) and English or Spanish – required
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
- Ability to work in a fast-paced, customer-focused environment
PERKS & BENEFITS
- Hybrid work mode (3 times per week from office)
- Language courses
- Udemy e-learning platform
- Medical care package for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance on preferential terms
- Multisport card on preferential terms
- Employee referral scheme
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.