Help Desk Technician

About the Role Curative is seeking a dedicated and tech-savvy Help Desk Technician to join our IT support team. The role provides first-line support for Windows and macOS, manages user accounts and permissions via Google Admin Console and Microsoft Entra ID/Intune, supports SaaS apps like Google Workspace, Slack, and Zoom, and assists with hardware troubleshooting and device enrollment. The position may involve IT equipment shipments and an on-call rotation to ensure uninterrupted IT services. What You'll Do

• Technical Support: Provide efficient first-line support for Windows and macOS, addressing software, hardware, and network issues reported by end users.
• SaaS Applications: Troubleshoot and support Google Workspace and Slack, ensuring smooth operation and user assistance.
• Hardware Troubleshooting: Diagnose and resolve issues with printers, computers, peripherals, and conferencing technologies.
• User Provisioning: Assist with user account creation, modification, and deactivation across systems; prepare IT equipment, coordinate shipments, and collect equipment from deactivated employees.
• Ticket Management: Log, track, and manage support requests using Jira Service Management.
• Inventory Management: Maintain accurate records of IT assets and hardware.
• Customer Service: Provide excellent customer service with professionalism and clarity.
• Documentation: Maintain detailed documentation of support activities and resolutions.
• Collaboration: Work with IT team members to escalate complex issues and contribute to team goals.
• On-Call Hours: Participate in an on-call rotation for after-hours support. What We're Looking For
• Experience: Minimum 3 years in an IT support role or related field.
• Technical Skills: Proficiency in troubleshooting and supporting Google Workspace, Microsoft 365/Office, Zoom, Slack, and other SaaS applications; hardware support including printers and conferencing equipment; hands-on experience with macOS and Windows endpoints.
• MDM / BYOD: Familiarity with Mobile Device Management tools, especially Microsoft Intune, and BYOD programs.
• User Provisioning: Experience with user account management and provisioning processes, including equipment preparation and collection.
• Problem-Solving: Strong problem-solving skills with a methodical approach.
• Communication: Excellent verbal and written communication.
• Customer Service: Demonstrated ability to provide outstanding service in a fast-paced environment.
• Team Player: Ability to work independently and as part of a team.
• Travel: Up to 25% local and up to 10% national travel.
• Education: Associate’s degree in IT, Computer Science, or related field, or equivalent work experience.
• Certifications: Relevant certifications such as CompTIA A+, Network+, and Security+ are beneficial. Compensation & Benefits
• Curative Health Plan with 100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan; $0 copays and $0 deductibles (with Baseline Visit).
• Preventive and primary care, mental health support, and 24/7 Telehealth.
• One-on-one care navigation and chronic condition programs (diabetes, weight, hypertension).
• Maternity and family planning support; 401(k); Flexible spending accounts; Generous PTO and holidays; Parental leave; Flexible work options (remote and in-person).
• Employer-provided life and disability coverage with additional options.