Help Desk Technician 2

Job title: Help Desk Technician 2

About the Role Join Bachoco USA as a Help Desk Technician 2 at our Central Offices in Fort Smith, AR. This role provides second-level support to Plant Help Desk Technicians and oversees the client technology environment, analyzing requirements, resolving problems, and evaluating hardware and software solutions. You will contribute to maintaining secure, reliable end-user computing across plants, offices, and facilities.

What You'll Do

• Provide second-level support for plant help desk technicians.
• Analyze and recommend new software and hardware solutions.
• Oversee upgrades of all existing client software and hardware solutions.
• Oversee antivirus/antimalware solution for all clients.
• Create/update scripts to automate processes.
• Create/update client OS images to standardize installations.
• Assist in supporting various third-party vendors with plant-specific computer systems.
• Troubleshoot issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
• Oversee routine upgrades of software and operating systems with latest security patches.
• Configure and install client equipment for end users (desktops, laptops, tablets, printers, scanners, MFPs, projectors, TVs, desk phones, and cell phones).
• Document hardware locations and configurations with IT inventory system.
• Use Help Desk ticket system to track all support requests.
• Review and document all changes or new processes in IT knowledgebase system.
• Travel and work within office areas, poultry plant, and feed plant locations.
• Support facilities in production 24/7 and participate in an on-call 24/7 support rotation.

What We're Looking For

• Education and/or Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Certificates, Licenses, Registration: Must have a valid driver's license and must be able to qualify for the company driver program.
• Computer Skills: Knowledge of all Microsoft Operating Systems, Microsoft Office, and a very good understanding of PC, Printer and Networking hardware.
• Other Qualifications: Performs with little assistance from others; demonstrates a positive and helpful attitude; able to perform all help desk tasks with minimal guidance; must have two or more years of experience in the help desk function before promotion.
• Travel/On-Call: Willingness to travel within office, plant locations and participate in on-call rotation.

Compensation & Benefits

• Salary and benefits information not specified in the posting.