Help Desk Student Technician
About this role
Job title: Help Desk Student Technician
About the Role The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment. The role reports to the Help Desk Manager.
What You'll Do
- Provide Level 1 phone and remote IT support for PC and Mac systems across the UIW campus community.
- Assist with walk-in and over-the-phone requests, including account access, password resets, and unlocks.
- Receive incoming calls and walk-in help requests and document daily tasks in the ticket/tracking system.
- Logically troubleshoot common issues and communicate updates to users.
- Escalate complex or unresolved issues to management and other support teams as needed.
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