About this role
Job title: Help Desk Student Technician
About the Role The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment. The role reports to the Help Desk Manager.
What You'll Do
- Provide Level 1 phone and remote IT support for PC and Mac systems across the UIW campus community.
- Assist with walk-in and over-the-phone requests, including account access, password resets, and unlocks.
- Receive incoming calls and walk-in help requests and document daily tasks in the ticket/tracking system.
- Logically troubleshoot common issues and communicate updates to users.
- Escalate complex or unresolved issues to management and other support teams as needed.
- Perform other duties as assigned by the Help Desk Manager.
What We're Looking For
- Excellent interpersonal and customer service skills.
- Strong verbal, written, and listening skills.
- Ability to work effectively with individuals from diverse communities and cultures.
- Current UIW student approved and eligible to participate in the Federal Work-Study program.
- Previous experience in customer service or a related field.
Nice to Have
- Hardware/software experience.
- Experience with MS Office Suite and Windows and Mac.
Compensation & Benefits
- Salary: $11.00 per hour.
- Part-time student position with on-campus hours; Spring & Fall: Mon–Thu 7 AM–9 PM; Fri 7 AM–5 PM; Sat 10 AM–2 PM; Summer/Spring/Winter: Mon–Fri 7 AM–5 PM; Sat 10 AM–2 PM. Various shifts available with availability to work around course schedules.
- Open to UIW students eligible for Federal Work-Study.