About this role
Help Desk Specialist, IT
Full-Time, Hybrid / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity
Steno is growing! We're looking for a Help Desk Specialist to join our winning team, which is revolutionizing the litigation support industry every single day. We're a diverse team from all over the country (and beyond), and we're crazy about redefining the boundaries of an outdated industry.
Who are you?
In this role, you'll be the frontline of IT at Steno — the first voice a teammate hears when something's not working, and the reason they're back up and running fast. You're a methodical troubleshooter who handles unfamiliar issues calmly, communicates clearly with non-technical folks, and knows exactly when to solve it yourself versus hand it off. You're security-minded, detail-oriented, and energized by variety — one ticket might be a Zoom Phone setup, the next a new-hire laptop deployment, the next a phishing report. This role reports to the IT Service Desk Manager.
If you're looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we'd love to have you too.