Help Desk

Help Desk

We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.

Responsibilities

• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.

• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.

• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.

• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.

• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting.

• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed.

• Troubleshoot common technical problems methodically and escalate more complex issues when necessary.

• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.

• Exposure to or working knowledge of Active Directory in a support capacity.

• Familiarity with Microsoft Windows 10 and general Microsoft Windows desktop environments.

• Ability to perform basic troubleshooting for hardware, software, and user access issues.

• Experience working with service desk tickets or similar issue-tracking systems.

• Strong communication skills with a user-focused approach to technical support.

• Willingness to provide hands-on laptop setup and day-to-day desktop assistance.

• Ability to manage support needs for a small office environment in an organized manner.