Help Desk Executive

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Help Desk Executive .

Property and Asset Management

What this job involves:

To handle all resident complaints, assigning the complaint tickets to staffs, Attendance of Vendors and JLL Staffs to be maintain, Invoice checking, Move in and Move out of the residents to be monitored, Interior workers to be monitored, issuing of vehicle pass to the residents.

Centralising all logs and requests

What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.

In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.

Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.

Sound like you?

Education and Experience

Any Bachelor’s degree. you’ll need between Two- and Four-years’ experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

You’ll have an eye for detail and an ability to analyse qualitative and quantitative information – and translate this into strategic deliverables.

Great organisational skills

You’ll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site – Bengaluru, KA

Scheduled Weekly Hours:

48

Job Tags:

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.