Help Desk/Desktop Support

Robert Half - Help Desk/Desktop Support

We are looking for a Help Desk/Desktop Support specialist to provide hands-on technical assistance for end users in San Francisco, California. This is a Contract position supporting onsite operations, with a focus on resolving day-to-day hardware, software, and connectivity issues in a fast-paced environment. The ideal candidate brings practical experience with Mac systems, strong customer service skills, and the ability to manage support requests efficiently.

Responsibilities

• Deliver onsite technical assistance for employees experiencing desktop, laptop, and peripheral issues.

• Diagnose and resolve common hardware, software, and access problems with an emphasis on Mac-based environments.

• Manage incoming support requests through the ticketing system and provide timely updates through resolution.

• Set up, configure, and maintain Mac computers and related workplace technology for end users.

• Support conference room and meeting technology, including audio visual equipment and Zoom functionality.

• Troubleshoot user-reported issues directly at the desk to minimize downtime and maintain productivity.

• Escalate more complex incidents when necessary while documenting findings and completed actions clearly.

• At least 2 years of experience in desktop support, help desk, or end-user support roles.

• Working knowledge of Mac OS and hands-on experience supporting Mac computers.

• Familiarity with ticket-based service desk workflows and issue tracking practices.

• Ability to perform basic troubleshooting for hardware, software, and user access concerns.

• Experience providing onsite support in a business environment that requires attention to detail.

• Understanding of audio visual tools and Zoom support for meetings and collaboration.

• Strong communication skills and a customer-focused approach to technical support.

• Technology Doesn't Change the World, People Do.®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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