About this role
Job title: Hearing Care Coordinator
About the Role The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
What You'll Do
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pickup, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
What We're Looking For
- Education: High School Diploma or equivalent; Associate degree preferred
- Industry/Product Knowledge: Prior experience/knowledge with hearing aids is a plus
- Work Experience: 2+ years in a health care environment preferred; previous customer service experience required
- Skills/Abilities: Professional verbal and written communication; strong relationship-building with patients, physicians, clinical staff; experience with Microsoft Office and Outlook; knowledge of HIPAA regulations; EMR/EHR experience a plus
Nice to Have
- Associates degree preferred
- Experience with hearing aids is a plus
- EMR/EHR experience is a plus
Compensation & Benefits
- Salary: $21.00-$24.00 per hour + Sales Incentive Program
- Sign-On Bonus: $1000 (paid according to company schedule; repayment may be required if leaving within 12 months)
- 401K with company match
- Medical, Dental, Vision coverage
- FREE hearing aids to employees and discounts for qualified family members
- PTO and Holiday time
- No Nights or Weekends
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year