About this role
About the Role The Hearing Ambassador supports licensed dispensers by engaging customers, educating on hearing wellness, and scheduling tests. Based at Hearing Aid Center locations, the role drives growth through community outreach and strong customer relationships while promoting HAC products and services to deliver high-quality care. What You'll Do
- Develop working knowledge of all HAC products and services.
- Set the stage for hearing tests and potential full purchases when interacting with members.
- Complete 30-50 outbound calls daily to prospective or existing customers.
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
- Promote and sell non-hearing-aid products when members do not have hearing loss; expected 50% increase in non-hearing-aid product sales.
- Learn and use the handheld screener (where state regulations allow) as a lead-qualification tool.
- Assist in calling past tested Members (with or without sales) and medical referrals to schedule return visits.
- Promote HAC during Sam’s Club events, Hearing Aid Center events, and other marketing events.
- Based in HAC but spend ~95% of time walking/intercepting and setting tests. What We're Looking For
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience with PC hardware and software; general computer and Internet knowledge.
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
- Previous experience with patient/customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.