About this role
Job title: Hearing Ambassador
About the Role The Hearing Ambassador assists the licensed dispenser and helps meet daily goals by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and fueling growth through community outreach and customer relationship building. Based in a Hearing Aid Center (HAC), this role involves on-site activity and outreach to drive test bookings and non-hearing-aid product engagement.
What You'll Do
- Have a working knowledge of all HAC products and services
- Set the stage for full test and potential purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center
- Promote and sell non-hearing-aid products when Members do not have hearing loss; target a 50% increase in non-hearing-aid product sales
- Learn and use the handheld screener (as allowed by state regulations) to intercept and qualify leads
- Assist with follow-up calls to past tested Members and coordinate referrals to schedule return visits
- Promote HAC during Sam’s Club events, HAC events, and other external marketing activities
- Based in HAC; spend ~95% of time walking/intercepting at clubs and setting up tests
What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience with PC hardware and software; general computer and Internet knowledge
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
Nice to Have
- (Not explicitly mentioned in the posting)
Compensation & Benefits
- (Not specified in the posting)