About this role
Job title: Hearing Ambassador
About the Role The Hearing Ambassador assists the licensed dispenser and helps achieve daily goals by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building. This role is based in the Hearing Aid Center and involves significant time in-club outreach and test scheduling.
What You'll Do
- Have a working knowledge of all HAC products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center
- Promote and sell non-hearing aid products when Members do not have hearing loss; a 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (where regulations permit) as an intercepting tool to obtain qualified leads
- Assist when necessary with calling past tested Members to schedule return visits (with or without sales or medical referrals)
- Promote the HAC during Sam’s Club events and other marketing activities
- Will be based in HAC but spend ~95% of time walking/working the club, intercepting, and setting tests
What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience with PC hardware and software, general computer and Internet knowledge
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software