About this role
Job title: Hearing Ambassador
About the Role NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers by engaging customers, supporting hearing health needs, educating on hearing wellness, scheduling appointments, and driving growth through outreach and relationships.
What You'll Do
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non-hearing aid products when Members do not have hearing loss; a 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (where allowed by state regulations) as an intercepting tool to qualify leads
- Assist, when necessary, in calling past tested Members, including sales, and medical referrals to schedule return visits
- Promote HAC during Sam's Club events, Hearing Aid Center events, and possibly outside marketing events
- Will be based in HAC but spend 95% of time walking/working the club, intercepting, and setting tests
What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software, including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- NationsBenefits is an Equal Opportunity Employer