About this role
Job title: Hearing Ambassador
About the Role
The Hearing Ambassador assists licensed dispensers and helps them meet goals by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and driving growth through community outreach and strong customer relationships.
What You'll Do
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test and full purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non-hearing aid products when Members do not have hearing loss; a 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (per state regulations) as an intercepting tool to qualify leads
- Assist, when necessary, in calling past tested Members, with or without sales and medical referrals to schedule return visits
- Promote the HAC during Sam's Club events, Hearing Aid Center events, and possibly outside marketing events
- Based in HAC but spend about 95% of time walking/working the club, intercepting, and setting tests
What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
Compensation & Benefits
- Equal Opportunity Employer
- Career advancement opportunities from within the organization across multiple locations in the US, South America, and India
- Fulfilling work environment that values premier service to members and growth in healthcare solutions