About this role
The Hearing Ambassador at NationsBenefits works on-site at the Sam’s Club Hearing Aid Center in Orlando, FL. The role supports licensed dispensers in meeting their goals and daily duties by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and contributing to growth through community outreach and customer relationship building.
Responsibilities
- Maintain a working knowledge of all Hearing Aid Center products and services.
- Set the stage for a full test and a potential full purchase when interacting with members.
- Complete 30-50 outbound calls daily to prospective and/or existing customers.
- Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
- Promote and sell non-hearing-aid products when engagement with members indicates no hearing loss.
- Aim for a 50% increase in non-hearing-aid product sales.
- Learn and use the handheld screener (as allowed by state regulations) to identify qualified leads.
- Assist with calling past tested members, with or without sales, and medical referrals to schedule return visits when necessary.
- Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.
- Based at the Hearing Aid Center but spend about 95% of time walking around the club, intercepting members, and setting tests.
Requirements
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience working with PC hardware and software, including general computer and Internet knowledge.
- Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
- Previous experience with patient or customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.
- NationsBenefits is an Equal Opportunity Employer.