About this role
The Hearing Ambassador role at NationsBenefits is based on-site at the Sam’s Club Hearing Aid Center in Morrow, GA. The position focuses on engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and driving growth through community outreach and strong customer relationships.
Responsibilities
- Maintain a working knowledge of all Hearing Aid Center products and services
- Set the stage for full testing and the potential full purchase when interacting with Members
- Complete 30–50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center
- Promote and sell non-hearing-aid products when Members engaged do not have a hearing loss
- Contribute to a 50% increase in non-hearing-aid product sales
- Learn and use the handheld screener (where state regulations permit) as an intercepting tool to qualify leads
- Assist, as needed, by calling previously tested Members (with or without sales) and medical referrals to schedule return visits
- Promote the HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events
- Work primarily in the HAC but spend about 95% of time walking/working the club, intercepting, and setting tests
Requirements
-
High school diploma or equivalent
-
Strong customer service, sales, or retail experience
-
Experience with PC hardware and software, and general computer and Internet knowledge
-
Excellent oral and written communication skills, plus strong organizational, problem-solving/troubleshooting, and presentation abilities
-
Prior experience with patient/customer appointment scheduling
-
Proficiency with basic computer systems and scheduling software
-
NationsBenefits is an Equal Opportunity Employer.