Hearing Ambassador

About the Role The Hearing Ambassador supports the licensed dispenser at Hearing Aid Centers by engaging customers, addressing hearing health needs, and driving growth through community outreach and appointment scheduling. The role educates individuals about hearing wellness and helps align customers with appropriate testing and products. What You'll Do

• Maintain working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing aid products when Members do not have hearing loss (target: 50% increase in non-hearing aid product sales).
• Learn and use the handheld screener (where state regulations allow) as an intercepting tool to qualify leads.
• Assist, when necessary, with calling past tested Members (with or without sales) and medical referrals to schedule return visits.
• Promote HAC during Sam’s Club events and other marketing events; represent the center on-site.
• Will be based in HAC but will spend about 95% of the time walking/working the club, intercepting, and setting tests. What We're Looking For
• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.
• Bilingual in Spanish is strongly preferred.