About this role
About the Role The Hearing Ambassador assists the licensed dispenser in meeting daily goals, engages customers, supports hearing health needs, and educates individuals about hearing wellness. The role also schedules appointments and drives growth through community outreach and customer relationship building. What You'll Do
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist who works in the center
- Promote and sell non-hearing aid products when Members do not have hearing loss
- A 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
- Promote the HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events
- Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software Nice to Have
- Bilingual in Spanish is strongly preferred