About this role
About the Role The Hearing Ambassador supports licensed dispensers by engaging customers, educating individuals about hearing wellness, and scheduling tests and appointments. This role helps drive growth through community outreach and strong customer relationships within the Hearing Aid Center network. What You'll Do
- Have a working knowledge of all Hearing Aid Center (HAC) products and services
- Set the stage for full test, and full boat purchase when interacting with Members
- Complete 30-50 outbound calls daily to prospective and/or existing customers
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
- Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss; a 50% increase in non-hearing aid product sales is expected
- Learn and use the handheld screener (when allowed per state regulations) as an intercepting tool to get qualified leads
- Assist, when necessary, with reaching past tested Members, and coordinating medical referrals to schedule return visits
- Promote HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events
- Will be based in HAC but will spend 95% of the time walking/working the club What We're Looking For
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
- NationsBenefits is an Equal Opportunity Employer.