Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Davao - Onsite)

Snapscale

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Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Davao - Onsite)

• Healthcare (Philippines)
• Davao City
• Coordinator
• Full-time

Description

About the Role

Snapscale is seeking a detail-oriented Healthcare Virtual Assistant specializing in Orthodontics to provide onsite support for a high-volume, multi-location U.S. orthodontic practice. The initial phase of this role is exclusively non-patient-facing, focusing on insurance verification, benefit breakdowns, and accurate data entry.

The ideal candidate has deep orthodontic industry knowledge, high data-entry accuracy, and direct experience with Cloud 9 software under strict accuracy protocols.

Enjoy a competitive salary offer of ₱25,000–₱40,000, plus a ₱15,000 SIGN ON BONUS and employee benefits!

Responsibilities

• Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations.

• Extract and enter benefit data into Cloud 9, including annual maximums, percentage coverage, age limits, network status, and other relevant information.

• Cross-reference insurance details using Podium call transcripts and system recordings to guarantee verification accuracy.

• Input patient medical history forms from the patient portal into Cloud 9 Ortho.

• Follow up on pending pre-authorizations and required pre-exam dental hygiene steps.

• Potential expansion into block scheduling and inbound call coordination in future phases.

• Perks

• ₱25,000–₱40,000 salary offer

• ₱15,000 sign-on bonus

• HMO

• Government-mandated benefits

• 13th-month pay

• Night differential

• Transportation allowance

• Perfect attendance bonus

• Other incentives

• Yearly salary increase

• Free lunch every day

• Career growth

• Fun and supportive work environment

Requirements

• Direct experience in an Orthodontic practice/setting is strictly required

• Hands-on experience with Cloud 9 Ortho software is required

• Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns

• Exceptional data-entry accuracy and attention to detail

• Strong written English communication skills

• Highly structured, methodical, and process-driven mindset

• Can work onsite in Davao

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