Healthcare Virtual Assistant – Insurance & Authorization Coordinator

Snapscale

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Healthcare Virtual Assistant – Insurance & Authorization Coordinator (Onsite)

• Healthcare (Philippines)
• Davao City
• Coordinator
• Full-time

Description

About the Role

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorization, patient follow-ups, and healthcare administrative tasks.

The ideal candidate has hands-on experience with insurance verification and prior authorization processing and understands the importance of accuracy, follow-through, and completing daily task-driven workflows. This role requires someone who can communicate professionally with patients, healthcare providers, insurance companies, and other healthcare stakeholders.

Responsibilities may include:

• Perform insurance verification for home health patients
• Process and submit prior authorization requests
• Follow up on pending prior authorizations and insurance-related requests
• Coordinate with healthcare providers, physician offices, and laboratories as needed
• Manage patient follow-ups and recalls related to authorization and care workflows
• Maintain accurate patient records and healthcare documentation
• Provide general clerical and administrative support related to insurance and authorization workflows
• Send HIPAA-compliant emails and messages
• Send secure reminders for laboratory work, procedures, and other patient needs
• Monitor assigned tasks and ensure daily workflows are completed accurately and on time
• Run and maintain reports as required
• Communicate clearly and professionally with patients, providers, and other healthcare stakeholders

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Prior hands-on experience with insurance verification and prior authorization processing is required

• Previous experience in a US-based healthcare setting is highly preferred

• Experience working with home health agencies or physician offices is strongly preferred

• Strong understanding of insurance authorization workflows and follow-up processes

• Experience handling patient records and healthcare documentation

• Strong verbal and written English communication skills

• Highly organized, detail-oriented, and task-driven

• Able to manage daily tasks independently and consistently meet deadlines

• Comfortable communicating with patients, healthcare providers, physician offices, laboratories, and other stakeholders

• Proficient in using computers, email, Microsoft Teams, and other administrative systems

• Willing to learn and work with client-provided healthcare and communication systems

• Must be willing to work onsite in Davao

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