About this role
WHAT YOU'LL OWN
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Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
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Gather accurate patient information and verify insurance coverage and eligibility
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Guide patients through the intake process with clarity, empathy, and professionalism
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Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
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Accurately document all interactions and maintain compliance with healthcare standards
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Resolve concerns promptly while maintaining a high standard of patient care
WHO YOU ARE
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3+ years of experience in a healthcare, medical, or call center environment (Required)
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Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
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A compassionate communicator — you make people feel safe and well-taken-care-of
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Detail-oriented and accurate, especially when it comes to sensitive patient information
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Comfortable navigating multiple systems and managing high call volumes
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HIPAA-aware and committed to confidentiality and compliance
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Flexible with shifting schedules and reliable in a fully remote setup
WHAT WE OFFER
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Full-time remote work with a complete WFH support program
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Maxicare HMO + PhilHealth coverage
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SIL, PTO, and a special birthday leave
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Paid vacation leave
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Zero-interest employee loan program
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Performance bonuses and merit-based recognition
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Monthly Gen Pow-Wows and team engagement events with prizes
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Arvios Leadership Development Academy and workshop programs
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Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
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Stable internet connection with at least 100 Mbps postpaid
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Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
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Noise-Cancelling Headset
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Dual Monitor is mandatory
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Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup