About this role
Snapscale
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Healthcare Patient Specialist (Calling & Insurance Verification)
- Healthcare (Mexico)
- Mérida, Yucatán
- Associate
- Full-time
Description
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Job Title: Healthcare Patient Specialist (Calling & Insurance Verification)
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📍 Mérida, Mexico (Onsite Hub)
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💰 Salary: 16,000 – 22,000 MXN / month + Competitive Benefits
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🕒 Full-time | Monday – Friday (U.S. Business Hours)
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🚀 Fast-Track Hiring via Spark Hire
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Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving?
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Snapscale has been partnering with premium U.S. medical clinics since 2017. Our Mérida Delivery Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U.S. healthcare operations.
The Dynamic of the Dual Role:
This is not a repetitive, single-task job. Your day will be split between two critical skill sets:
- Patient Care & Communications (Interpersonal Focus):
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Act as the warm, professional voice of U.S. concierge medical clinics.
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Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.
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Overcome patient hesitations with empathy and clear, confident communication.
- Insurance Verification & VOB (Analytical Focus):
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Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB).
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Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.
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Update electronic medical records (EMR/EHR) and billing tracking systems without errors.
What You Get:
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Stable, competitive monthly salary (16,000 – 22,000 MXN).
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Premium paid training mapping out both patient psychology and U.S. insurance systems.
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A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.
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Genuine career scaling within a fast-growing international operations firm.
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Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.
Requirements
What We Are Looking For:
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Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients.
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The "Dual" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.
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Experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (Full paid training on U.S. insurance frameworks is provided!)
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