About this role

Healthcare Digital Mailroom Specialist

As a Digital Mailroom Specialist, you will be an integral part of our team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. Your role is critical in meeting productivity metrics and ensuring the timely and accurate processing of mail. You will also play a key role in electronic indexing, document scanning, barcode creation, and outbound customer service.
Roles & Responsibilities
Must be able to work in a volume driven, fast paced, environment.
It is necessary to complete tasks in accordance with metric guidelines.
Identify and coordinate mail according to guidelines
Maintain high level of quality production, meeting hourly KPI’s
Perform electronic indexing
Scan processed documents
Create and validate envelope tracking and barcodes
Some Outbound customer service
Expected/Key Results
HS Diploma or equivalent
College Degree is a plus
Preferred Work Experience
1-2 years customer service experience
Competencies & Skills
Basic computer literacy
Excellent verbal and written communication skills
Ability to type 35-40wpm, with 95% accuracy
Ability to maintain high levels of confidentiality
Excellent attention to detail
Ability to work independently
Ability to multi-task

Healthcare Digital Mailroom Specialist