About this role
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This is a remote position.
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
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Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
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Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
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Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Requirements
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MUST RESIDE IN NORTH CAROLINA
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6 months or more of customer service experience
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Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
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High school diploma or equivalent
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Computer experience
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High speed internet (> 15 mbps)
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While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
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Supportive of your career and professional development
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An inclusive culture and community minded organization where giving back is encouraged
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A global team of curious lifelong learners guided by our company values
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Base wage range of $16 per hour plus performance bonus opportunities
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And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.