Health Representative (Private Hospital)

Health Representative (Private Hospital)

• Malaysia - Kuala Lumpur

Full time

Posted 1 Days Ago

4966417

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers.

The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs

Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.

Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans

Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs

Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources

Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers.

Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources.

Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning​; collaborate effectively with other Customer-Facing (CF) colleagues

Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.

Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries.

Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model. ​

Qualifications

• Bachelor’s Degree, preferred Pharmacy/ Science and Health background

• Minimum 2 years of previous sales experience is added advantage.

• Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability

• Valid driver’s license and a driving record in compliance with company standards

• PREFERRED QUALIFICATIONS

• Preferably with Pharmaceutical, biotech, sales, or relevant experience.

• Must live within the territory

• Experience with therapeutic area and products associated with this role

• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations)

• Develop comprehensive territory/customer plans to drive achievement of desired objectives.

• Strategically overcome obstacles to gain access to difficult to see health care providers and customers.

• Cultivate relationships with KOLs; build lasting relationships with top priority customers

• Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources

• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills

• Demonstrated ability to engage, influence and support customers throughout sales process, excellent communication, and interpersonal and leadership skills.

• Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment.

• Strong organizational and analytical skills required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market

LI-PFE

Work

Location

Assignment: Remote - Field Based

Worker Type:

Regular

Work

Location

Assignment: Remote - Field Based

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Sales

x

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

x

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performa