Health Program Analyst II

Health Program Analyst II

The Office of Diversion and Reentry (ODR) within Los Angeles Health Services is seeking a HPA II to oversee the Post-Acute Community Transitions (PACT) team, with a primary focus on the Enriched Residential Care (ERC) Program including planning, implementation, and monitoring. The position will support coordinating referrals, client placements and oversee a portfolio of Residential Care Facilities for the Elderly (RCFEs) and Adult Residential Facilities (ARFs), and ensure facility safety, quality of services, and compliance with program requirements. The HPA II will collaborate with hospital social workers, placement teams, facility operators, contracted providers, and County partners to resolve placement barriers, provide technical assistance and training, and promote safe and timely transitions to appropriate residential settings.

Responsibilities include overseeing the development of policies and procedures and client referral system. Provide administrative and technical supervision to Staff Analyst who are responsible for program management. Meet regularly with leadership to review implementation issues, troubleshoot barriers/obstacles to implementation and propose targeted solutions, identify policy issues needing development or further clarification, examine program metrics and topics for continuous quality improvement, allocate resources; as well as review implementation phase tasks, deliverables, project milestones, and timelines and make necessary revisions/course corrections as needed to fulfill PACT objective.

The position reports to the Health Program Manager I. ODR currently operates under a hybrid work model with a combination of office, field, and remote workdays, subject to change at the discretion of LAHS.

ESSENTIAL FUNCTIONS of the Health Program Analyst II include, but are not limited to:

• This role will develop policies and procedures related to tracking information, implementation, and monitoring of client-level information for the PACT program.
• Supervise a team of analysts who provide internal reporting and collection of clients, referrals and placements.
• Serves as primary liaison for the PACT program and will attend meetings with facility operators.
• Develop facility improvement plans that identify concerns, resources, training needs, and opportunities for technical assistance.
• Oversee the data collection, reporting and evaluation of the PACT program including mental health services, substance use treatment, employment and legal support services.
• Oversee evaluation design including goals and timeline in collaboration with stakeholders.
• Provide operational support for other PACT program activities, including Recuperative Care, as needed.
• Identify potential new facilities and recommend removing facilities from the program when performance does not improve or client safety and well-being are at risk.
• Communicate with the Community Care Licensing Division (CCLD) regarding facilities that pose immediate concerns for client safety and well-being.
• Perform other duties and support the PACT team as assigned.

JOB QUALIFICATIONS

Minimum Education/Experience

OPTION I: A Bachelor's Degree from an accredited college or university in Behavioral Sciences, Business Administration, Counseling, Healthcare Administration/Management, Leadership/Organization Development, Public Administration, Public Health, Public Policy, Social Sciences, or Social Work -AND- four (4) years of experience in the analysis of mental health or public health programs, two years of which must have been at the level of Health Program Analyst I.

A Master's Degree from an accredited college or university in Behavioral Sciences, Business Administration, Counseling, Healthcare Administration/Management, Leadership/Organization Development, Public Administration, Public Health, Public Policy, Social Sciences, or Social Work may be substituted for one (1) year of the required experience.

OPTION II: Six (6) years of experience performing assignments in mental health or public health program analysis, two years of which must have been at the level of Health Program Analyst I.

Preferred Education/Experience

• Experience providing direct services to clients with severe and persistent mental health illness including assessment, treatment planning, or counseling.
• Experience in program operations or program management.
• Experiencing managing or leading teams providing case management, outreach, counseling or other direct client service experience in community-based programs is highly preferred.
• Ability to independently manage and implement program activities in coordination with ODR team.
• Demonstrated experience building collaboration and partnerships among diverse stakeholders, e.g., government, community organizations and businesses.
• Ability to coordinate day to day work among multidisciplinary teams (analysts, doctors, nurses, social workers, etc.) and service providers, including providing real-time problem solving and technical assistance as needed.
• Strong synthesis, analysis and writing skills with ability to develop products, protocols, and reports.
• Strong organizational skills, including an ability to manage multiple work projects simultaneously, track project details, and meet deadlines.
• Strong technical skills with Microsoft excel and experience with database management (e.g., Electronic Health Record Systems) preferred.
• Ability to attend meetings, provide training, technical assistance, and other job-related duties in locations throughout Los Angeles County and have reliable transportation to carry out essential functions.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successfully clear the LA County Live Scan process.

Other Skills, Knowledge, and Abilities

• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Teams, Outlook, etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to problem solve and make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 30 lbs

Push/Pull: Occasionally - Up to 30 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

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• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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