Health Operations/Educational Resources Analyst

Job title: Health Operations/Educational Resources Analyst

About the Role Health Operations/Educational Resources Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for facilitating comprehensive training programs, including nesting, cross-training, and desk-side shadowing for enrollment staff. The analyst will also support enrollment staff by addressing processing questions and maintaining up-to-date work instructions for Provider Enrollment department.

What You'll Do

• Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing
• Develop training materials and resources to support staff learning and retention
• Assess training effectiveness and make improvements based on feedback and outcomes
• Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges
• Collaborate with the enrollment team to identify areas for improvement in processes and training
• Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions
• Conduct targeted or specialized research and analysis as assigned within the specified due dates
• Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary
• Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies
• Assist in the development of standard operating procedures (SOPs) related to enrollment processes
• Work closely with cross-functional teams to align training initiatives with organizational goals
• Communicate effectively with staff to foster a supportive learning environment
• Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs
• Gather and analyze data on training outcomes and staff performance to drive improvements
• Perform trending and root cause analysis on data to identify training or enhancement needs
• Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications
• Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements
• Perform other duties as assigned by leadership

What We're Looking For

• Basic Qualifications: Minimum of 3 months of Provider Enrollment experience; Minimum of 1 year of Microsoft Office Suite experience
• Preferred Qualifications: Training and Education background in healthcare/provider enrollment; Microsoft Office to include Excel (VLOOKUP); Experience in Process Improvement; Professional Skills; Critical Thinking; Strong written and verbal communication skills

Nice to Have

• Training and Education background in healthcare/provider enrollment
• Microsoft Office to include Excel (VLOOKUP)
• Experience in Process Improvement
• Professional Skills
• Critical Thinking
• Strong written and verbal communication skills

Compensation & Benefits

• Salary ranges vary by location: California 70,350 - 103,100; Cleveland 44,500 - 82,500; Colorado 57,800 - 89,100; District of Columbia 51,200 - 94,900; Illinois 44,500 - 89,100; Maine 45,350 - 75,900; Maryland 48,100 - 89,100; Massachusetts 48,100 - 94,900; Minnesota 48,100 - 89,100; New York 66,300 - 103,100; New Jersey 51,200 - 103,100; Virginia 44,500 - 94,900; Washington 80,200 - 94,900. Locations also include Austin, TX; Denver, CO; Irving, TX
• Accenture offers medical, dental, vision, life, and long-term disability coverage; 401(k); bonus opportunities; paid holidays and paid time off
• Note: This posting may be posted until 07/17/2026