Health IT - Principal Trainer

Job title: Health IT - Principal Trainer

About the Role Health IT Training and Education is responsible for all aspects of the electronic health record, including but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Principal Trainer will collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex. Apply skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems. Provides excellent customer service to end users, tracks issues, and follows up as appropriate. Principal Trainer will work at multiple locations, including UCSF Health San Francisco and Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners.

What You'll Do

• Collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to end users across front-end users, revenue cycle, physicians, nurses, and other users.
• Apply skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems.
• Provide excellent customer service to end users, track issues, and follow up as appropriate.
• Deliver training across multiple locations including UCSF Health San Francisco, Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners.
• Focus on educating and supporting practices with the Health Technology application, including Epic/Apex.

What We're Looking For

• Experience as a clinical applications professional with familiarity in Epic/Apex training and healthcare IT.
• Ability to partner with Epic/Apex application teams, informatics, and clinical/business operations.
• Strong customer service orientation and issue-tracking skills.
• Excellent written and verbal communication; comfortable delivering trainings and materials to diverse audiences.
• Willingness and ability to travel to multiple UCSF locations/partners as needed.