Head Waiter/tress
About this role
We are seeking an exceptional Head Waiter/tress to join the pre-opening team of Delano London. Based primarily in Lana Lusa, our all-day restaurant, you'll be a senior presence on the floor, leading by example and helping create a style of service that is polished, warm, intuitive and full of personality.
What you'll do...
- Lead a section during service and act as a role model for waiters and runners, setting the standard for pace, detail and genuine hospitality.
- Welcome and engage guests confidently, reading the table and adapting your style so service feels personal rather than scripted.
- Take ownership of the full dining journey, from menu guidance and order taking through to pacing, check-backs, payment and farewell.
- Develop strong knowledge of food, wine and beverages and use it naturally to make recommendations and drive average spend.
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