About this role
Head Therapist
Location: Raffles Doha, Doha, Qatar Job type: Permanent, Full-Time Region: Luxury & Lifestyle
Job Description
Key Responsibilities
- Operations & Team Management
- Oversee daily spa operations, ensuring compliance with company policies and service standards
- Maintain professionalism, appearance, and high-quality service across all spa functions
- Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction
- Promote effective communication within the team and with other departments
- Support the implementation of spa and wellness initiatives and ensure smooth execution
- Administrative & Financial Duties
- Manage inventory, payroll, and expense control to meet financial goals
- Prepare reports on productivity, product consumption, and financial performance
- Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director
- Guest Experience & Quality Control
- Ensure exceptional guest experiences by maintaining facility standards and service quality
- Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally
- Conduct regular quality checks and ensure guest confidentiality at all times
- Continuously evaluate service delivery to enhance satisfaction and ratings
Qualifications
- Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy
- Minimum 3–5 years of spa experience, including at least 1–2 years in a supervisory role
- Strong leadership, communication, and organizational skills
- Deep knowledge of spa treatments, techniques, and hygiene standards
- Customer-focused mindset with a passion for wellness and service excellence