About this role
Head Therapist
The Creekside Hotel Dubai an Accor Hotel, Dubai, United Arab Emirates
Job Description
- Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.
- Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.
- Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.
- Manage spa inventory, stock control, product displays, and supplier coordination.
- Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.
- Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.
Requirements
Qualifications
- Minimum 2–3 years of experience in a supervisory role within a luxury hotel spa.
- Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field.
- Strong knowledge of spa treatments, retail sales, and daily spa operations.
- Proven leadership, team training, and performance management skills.
- Excellent communication, guest service, and organisational skills.
- Strong commercial awareness with the ability to achieve sales targets.