Head, Sustainability & Consumer Protection

Polaris Bank Limited | Full time Head, Sustainability & Consumer Protection Lagos, Nigeria | Posted on 07/23/2026

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About Us Polaris Bank Limited is a Tier II Nigerian bank that was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services, the bank commenced services on the same day, having purchased the assets, and assumed certain of the liabilities, of the defunct Skye Bank. We cater to both individuals and corporate entities through carefully designed Retail, SME, Commercial, Corporate banking as well as products for Government MDAs. We also offer self-service/digital channels offerings leveraging technology to bring banking closer to the customer.The Bank is a market leader in Revenue Collection, both in the public and private sectors, with collection mandates in about 30 of 36 states in Nigeria including Lagos State.We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.​Polaris Bank enjoys significant brand loyalty from its diverse customer base across demographics, industries and sectors.

Job Description The Head of Sustainability & Consumer Protection department will be responsible for developing and implementing sustainable business practices and initiatives in the bank. The role will involve creating strategies to reduce environmental impact, promote social responsibility, and support the bank's long-term sustainable growth. They also lead efforts to ensure compliance with consumer protection laws and regulations, safeguarding customers' rights, and interests. The role also leads compliance with consumer protection laws and regulations to safeguard customers’ rights and interests, and works with internal and external stakeholders to embed sustainability practices across the business and strengthen the Bank’s reputation as a responsible corporate citizen.Key Result Areas:Lead Business Continuity Process activities, coordinate across departments, manage resources, present to senior management, and recommend improvements in line with the regulatory environment.Apply technical security concepts such as access controls and cryptography, and conduct vulnerability, risk, and security audits of IT infrastructure.Apply network and endpoint security principles, including firewalls, intrusion prevention systems, VPNs, anti-virus, and anti-malware.Champion an inclusive, innovative workplace culture and serve as the go-to person for stakeholder management within and outside the organization.Develop and implement enterprise-wide stakeholder management strategies, proactively collaborating to drive business outcomes and resolve conflicts at all levels.Apply strong knowledge of the banking industry, regulatory and compliance issues, and financial products such as treasury management, trade finance, and capital markets to develop solutions that meet customer needs and drive growth.Develop and lead a comprehensive CSR strategy, building a culture of CSR, using it as a competitive advantage, and staying ahead of emerging trends to drive positive impact.Improve records and archival management systems by sharing expertise, interpreting best practices, and developing sound policies and procedures.Manage complex external stakeholder relationships and regulatory environments, formulate communication plans, manage public image and reputation, and handle crisis communication.Design and implement an integrated enterprise risk management framework, managing risk identification, assessment, and treatment at the Unit level.RequirementsBachelor’s degree in mass communications, Banking & Finance, Business Administration or a related fieldAt least 6 years of cognate experienceAdditional academic qualifications are an added advantage.​Relevant professional qualification required (e.g. CIBN, CIPM, PMP)BenefitsCompetitive salary