About this role
About the Role Oversee end-user technology support services across Polaris Bank and ensure prompt resolution of all service requests. Lead the service desk, maintain SLA compliance, and drive service excellence to support the bank's technology operations. What You'll Do
- Lead service desk and user support operations.
- Ensure compliance with service level agreements.
- Manage service request fulfilment.
- Drive customer satisfaction and service excellence.
- Develop support processes and operating procedures. What We're Looking For
- Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.
- Minimum of 7 years' relevant experience, with at least 2 years in a supervisory capacity.
- Certifications ITIL Foundation/Intermediate and HDI Support Centre Certification.