About this role
Job Description Job Purpose To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.
Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Requirements
Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience
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Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance.
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Certifications
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ITIL Expert
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Lean Six Sigma
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COBIT