About this role
Head, Reconciliation, Settlement & Chargeback
Job Title: Head, Reconciliation, Settlement & Chargeback
Location: Lagos
Job type: Full-time
Job Purpose
- To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT.
- Act as Back-up Staff to GH operations (if need be) and provide effective supervision to the other team members in operations.
Key Responsibilities
-
To support the GH operations in the entire Operations of the Bank.
-
Monitor effective reconciliation of electronic fund transfers and appropriate GLs, etc.
-
Monitor and accurate posting of all settlement entries on payment channels/electronic transfers into respective GLs, income and expense accounts, etc.
-
Authorization of all POS Merchant Inward transfers into Client accounts.
-
Tracking and authorization of any failed inflows due to system issues to Customer accounts.
-
Reconciliation and settlement of all payments and transfers done on the bank's various electronic platforms.
-
Review daily transactions done via the bank application vis a vis the switching company (CBA Report vs Settlement Report).
-
Refund of failed transactions to customers' accounts upon approval of HOD, Tech. Support.
-
Daily Proof of accounts and reconciliation of all Operations & Settlement GLs in the Bank.
-
Daily reconciliation of all our External Bank Statements with their corresponding Internal Mirror GLs e.g. CBN RTGS Statement, UBA Settlement Account, UBA Current Account, POS Merchant Settlement Account etc.
-
Ensure proper documentation and archiving of transaction records.
-
Efficient processing of all Interbank Placements, Investment bookings (TD, NTB, Bonds etc.)
-
Prompt generation and sending of accurate investment confirmation letters to Clients.
-
And any other task that might be assigned from time to time.
-
Educational / Professional Qualification
-
Minimum of a First Degree or its equivalent in Accounting, Banking and Finance or related discipline.
-
Post graduate degree or MBA is an added advantage.
Skills Necessary for Job Function:
- Excellent customer service orientation.
- Sound understanding of products and operational processes of all key businesses in the Bank.
- Strong written/oral communication skills.
- Good understanding of presentation skills and MS Office.
Experience
- Minimum of 10 years’ post-graduation experience in Banking Operations.
Application Closing Date
30th October, 2026.